FREQUENTLY ASKED QUESTION
1. What type of furniture do you offer?
We offer handcrafted wooden and iron furniture designed with intricate carving, premium craftsmanship, and timeless aesthetics. Each piece is made by skilled artisans to bring a unique charm to your home.
2. Are your products handmade?
Yes. All our furniture items are handcrafted by experienced artisans using high-quality wood and iron. Minor variations in color or texture are natural and reflect the authenticity of handmade craft.
3. Do you offer customization?
Yes. We accept customization requests for size, finish, polish, and design (where possible). Simply contact us with your requirements, and our team will guide you through the process.
4. What materials do you use?
We primarily use premium teak hardwoods and high-grade iron. Polishes and finishes are chosen to enhance durability and maintain a high-end look.
5. How long does delivery take?
Delivery time depends on your location and the type of product ordered. Standard items are usually dispatched within 10 days, while customized orders may take 20 – 40 days.
6. Do you ship across India?
Yes, we ship to most locations within India. Shipping charges may vary based on size and destination.
7. How can I track my order?
Once your order is dispatched, you will receive a tracking link on your email/WhatsApp. You can follow the delivery status directly from there.
8. What is your return policy?
Since our products are handcrafted, we accept returns only if the item arrives damaged or defective. Please share unboxing video/photos within 24 hours of delivery for a smooth resolution.
9. Do you offer Cash on Delivery (COD)?
Yes, COD is available for select locations and items. You will see the COD option during checkout if eligible.
10. How can I contact customer support?
You can reach us via email or WhatsApp. Our team is available 10 AM to 7 PM to assist you with product details, orders, and any other queries.
11. Do you offer bulk or wholesale orders?
Yes, we take bulk and wholesale orders for homes, hotels, restaurants, and interior designers. Contact us for special pricing and partnerships.
12. How can I track my order?
Once your order is shipped, we will send you a tracking number and courier details via email/SMS so you can track your package in real-time.
13. Do you ship internationally?
Yes, Rameen Store ships worldwide. Shipping charges and delivery times will be calculated at checkout based on your location.